2024-Present

I just started here... woohoo! Atlassian is a software company that unleashes the potential in every team!

2021-2024

• Product Owner
• Global Knowledge Admin
• Training Content Creator
• Content Program Management
• Improved search results from ~50% to > 95%

2018-2021

• North America Knowledge Admin
• Enterprise Search Admin
• KCS Execution

2016-2018

• Salesforce Admin, Knowledge Admin

Technologies: RightAnswers, JIRA, Confluence, Coveo, Salesforce Service Cloud.

2011-2015

At Yahoo!, we globalized and localized Yahoo! Help sites on the Oracle KM platform (formerly known as InQuira). We launched help for over 40 products (like Mail, Flickr, Tumblr, Fantasy Sports) into 24 countries, across 8+ languages.

• Global Knowledge Admin
• Enterprise Search Admin

Services: Knowledge Centered Services, Natural Language Search Admin, Content Management.

2009-2011

Brocade is a networking company, now acquired by Broadcom.

I was a graduate of Brocade's UDP program in 2009, an effort by Brocade's CEO to get top talent out of the country's new grads. This was my first foray into Knowledge Management, launching InQuira Knowledge Management into the Technical Support organization.

• Brocade "Top Employee" 2011
• Knowledge Admin
• Technical Writer
• Vendor Manager

2008-2009

Viz Media coordinates licenses of Japanese manga and anime to American companies.

I wrote for SHONEN JUMP magazine. When I wasn't writing, I was hanging out with Naruto and Goku, breaking my wallet during lunch breaks in San Francisco. I'm basically Kakashi-sensei's favorite ninja but he told me not to tell anyone.

Services: Editorial, Writing.